General Terms and Conditions (AGB)

Booking, payment, cancellation and refund conditions

REDSHARK S.L. (B35879980) undertakes to provide all customers with transparent information on the booking, payment, cancellation and refund conditions.

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1. booking conditions (online / e-mail / advance booking)

A booking is only confirmed as binding once a deposit of 30% of the chosen course or camp has been paid.

1.1 Payment by credit/debit card

Payment can be made by telephone on +34 928 867 548.Please have ready:

• 16-digit card number
• Expiration date of the card
• Desired course/camp dates

After payment you will receive a payment receipt via WhatsApp or e-mail.

1.2 Payment by bank transfer

After booking, a bank transfer in the desired amount must be made within 24 hours.Please state the purpose of the booking (communicated at the time of booking) as the reason for payment.Please send a copy of the bank transfer to:📧 info@redsharkfuerteventura.com

1.3 Payment of the balance on site

The remaining amount is to be paid on the day of arrival at the REDSHARK office in Corralejo.Accepted payment methods:

• Cash payment
• Credit/debit card

It is possible to change the course or camp on site. The deposit paid will be credited pro rata to the new offer.

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2 Cancellation conditions (online / e-mail / advance booking)

2.1 Cancellation more than 30 days before the start of the course/camp

✅ Full refund, less 25 € processing fee

2.2 Cancellation between 30 and 7 days before the start of the course/camp

❌ No refund of the deposit➡️ Deposit is credited for 1 year and is non-refundable. Transferable to third parties

2.3 Cancellation less than 7 days before the start of the course/camp

❌ No refund

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3. cancellation by REDSHARK due to weather conditions

3.1 Cancellation > 1 hour before the start of the course

• Postponement to the next possible suitable date
• Conversion to other activity (kite / surf / SUP)
• Issue of a voucher for the value of the canceled activity(valid for 2 years for store, school or material rental)

3.2 Cancellation at the beach or harbor (before the start of the course)

➡️ Options as above, but with 15 € service fee per person

3.3 Cancellation after departure of the boat (kitesurfing courses only)

➡️ Options as above, but with 25 € handling fee per person

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4 Cancellation by the customer after confirmed booking

This regulation applies to confirmed activities (e.g. in the store or by employees).

4.1 Cancellation < 8 hours before the start of the course

❌ No entitlement to a refund, course day forfeited

4.2 Cancellation 8 – 72 hours before the start of the course

🔁 Course will be postponed to the next possible date❌ No refund, except for Same day booking & cancellation